Experience:0 - 1 Years
Location:Chennai
Education:
UG - Any Graduate - Any Specialization PG - Post Graduation Not Required
Desired Candidate Profile
Note : Except BE , others can apply for below opening
Call Logging,
* Coordinate with the engineers as well as client to resolve the issues
* Able to plan, track and manage various service delivery and operational.
* Receiving & assigning calls to Engineers.
* Handling of inbound calls & follows up with engineers
Job Description:
1. Must have experience as IT Helpdesk / Helpdesk Coordinator / Technical helpdesk.
2. Must have experience of call logging in any call logging software.
3. Must have worked on SLA enviroment.
4. Knowledge of Response Time, Resolution time, Escalation Matrix is expected.
Company Profile:
Accel Frontline Limited is part of the Accel Group of companies with a 19 year long history, and has pioneered the concept of services in the I.T Industry. Accel has partnered with global leaders such as IBM, Sun Microsystems, HP, Intel, Veritas, JD Edwards, Microsoft, Cisco, Lucent, Nortel Networks, 3 Com to mention a few. Accel Frontline Ltd is a joint venture company formed between Accel ICIM Systems & Services Ltd and Frontline Technologies Corporation, Singapore, a leading IT Services organization listed on the Singapore Exchange Main Board. In addition to Frontline Technologies, Intel and ICICI Venture Funds also hold equity position in the company contributing to a global participation on corporate governance. Accel Frontline is a SEI CMMi Level 5, organization.
Accel Frontline Limited has serviced over 3000 customers across continents and offers one of the widest range of services - Complete IT Outsourcing Services, Full suite of Application Development, Maintenance and Support services, Package Implementation / Support services for leading ERP/CRM suites, Outsourced Product Development Services and Comprehensive Infrastructure Management Services. In addition, Accel Frontline Limited also has developed its own products in the education, healthcare, banking, manufacturing, distribution, and automotive verticals and has secured large enterprise customers for these products across India, South East Asia, and Middle East/Africa.
With operations out of more than 100 manned locations across India and international location such as USA, Singapore and Dubai, and with the combined strength of over 2000 skilled employees, Accel is a leading provider of comprehensive end-to-end enterprise solutions, specializing in IT infrastructure, applications, consulting, outsourcing and support services.
Accel Frontline was ranked in the Top 10 in DQ IDC Best Indian IT Employer survey 2004 thus making Accel Frontline as one of the top IT companies to work for.
Company Name:Accel Frontline Limited
Executive Name:GURU
Address:
Accel Frontline Limited
No. 132 Murugesa Naicker Office Complex Greams
Road
CHENNAI,Tamilnadu,India 600006
Email Address:sps.paramagurunaath@accelfrontline.in
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